Privacy & Data Protection (GDPR Compliance)
1. Introduction
Ladies Who Lit ("we," "us," "our") values your privacy and is committed to protecting your personal data. This Privacy & Data Protection Clause explains how we collect, use, store, and protect your data in compliance with the General Data Protection Regulation (GDPR) and other applicable laws.
By using our services, you acknowledge and consent to the collection and processing of your data as outlined below.
2. What Data We Collect
We collect and process the following types of personal data:
General Personal Data: Name, email address, phone number, postal address, payment details, and booking information.
Sensitive Personal Data (Explicit Consent Required): Dietary preferences, health conditions (if disclosed for accessibility or safety reasons), and emergency contact details.
3. How We Use Your Data
We use your data for the following purposes:
To process retreat bookings and payments.
To communicate important information about your retreat.
To personalise your retreat experience, including dietary or accessibility needs.
To comply with legal obligations (e.g., tax regulations, health and safety).
To send you newsletters, promotions, or event updates (only with your consent).
4. Legal Basis for Processing Your Data
We process your data based on the following legal grounds:
Contractual Necessity: To fulfill your retreat booking and provide our services.
Legitimate Interest: To improve our services and customer experience.
Explicit Consent: For processing sensitive personal data (e.g., dietary or health information) and for sending marketing communications.
You have the right to withdraw your consent at any time.
5. How We Store & Protect Your Data
We implement appropriate security measures to protect your data, including encryption, password protection, and secure third-party platforms. Your data is stored securely and only accessed by authorised personnel.
6. Who We Share Your Data With
We only share your data with third parties when necessary for the delivery of our services, including:
Payment Processors (to handle bookings).
Accommodation & Catering Providers (to accommodate dietary and accessibility needs).
Email & Marketing Services (only if you opt into marketing communications).
We do not sell, rent, or trade your personal data.
7. Data Retention
We retain your data only as long as necessary to fulfill our services and comply with legal obligations. General personal data is kept for up to 5 years, and sensitive data is deleted immediately after the retreat concludes unless you request otherwise.
8. Your Rights Under GDPR
You have the following rights regarding your personal data:
Right to Access – Request a copy of your data.
Right to Rectification – Correct any inaccurate data.
Right to Erasure ("Right to be Forgotten") – Request deletion of your data.
Right to Restriction of Processing – Limit how we use your data.
Right to Data Portability – Request transfer of your data to another service.
Right to Object – Object to processing based on legitimate interest or for direct marketing.
To exercise your rights, contact us at hello@ladieswholit.co.uk.
9. Consent for Processing Sensitive Data
By providing dietary or health information, you explicitly consent to us processing this data for the purposes of ensuring your safety and comfort during our retreats. You may withdraw consent at any time, but this may affect our ability to provide certain accommodations.
10. Contact & Complaints
If you have any concerns or wish to exercise your rights, please contact us at:
📧 hello@ladieswholit.co.uk
If you believe we have not handled your data correctly, you have the right to file a complaint with the relevant data protection authority in your country.